Technical Support

ADC Support Plans

Different support programs designed for every need.

ADC support plans standard option

Provides a basic engaged response for small companies with a limited number of 6 cases and a coverage of 8×5.

ADC support plans intermediate optioin, load balancer

Recommended for companies which are increasing their availability services and requires a non-based cases support model with a coverage of 8×5.

zevenet_website_icons-support-options_advance

Offers a 24×5 availability with non limited cases dedicated to companies whose availability services mean a key for the business continuity.

zevenet_website_icons-support-options_advance

Offers a full 24×7 coverage with non limited cases dedicated to companies with mission critical and massive scalable services which means a risk for their core.

850.00€

6 Cases Included*

16 working hours
Max Response Time*

8×5
Support Coverage*

No private chat
available*

No remote
assistance*

Add to cart

Unlimited cases

8 working hours
Max Response Time

8×5
Support Coverage

4 Clusters
Maximum supported

No private chat available*

No remote assistance*

Add to cart

8,500.00€

Unlimited cases

4 working hours
Max Response Time

24×5
Support Coverage

10 Clusters
Maximum supported

Private chat available

Remote assistance available

Add to cart

12,500.00€

Unlimited cases

4 working hours
Max Response Time

24×7
Support Coverage

10 Clusters
Maximum supported

Private chat available

Remote assistance available

Add to cart

ADC support plans specifications
*
Cases Included: We help you solving doubts and problems. Bugs will not be registered as cases.
* Response Time: The response time will be flexible according with the incident priority, but at the worst case will never reach this time.
* Support Coverage: Engineers availability hours.
* Clusters supported: This is the number of load balancers supported if applies.
* Private chat: This is an optional resource. Only for specific cases if not applicable.
* Remote assistance: This is an optional resource. Only for specific cases if not applicable.

24×7 Support during planned data center operations on weekends available

CONTACT US

ADC Support Plans Toolset

Provide a complete service is our goal

zevenet_website_icons-support_n3_tickService Scope

Platforms Included

Hardware and Virtual platforms supported.

Dedicated Engineer

To ensure the best possible solution.

zevenet_website_icons-support_n3_tick Maintainability

Stable and Candidate Releases

Both Community and Enterprise Editions supported.

Dedicated Package Repository

With the latest updates, hotfixes and appliances manuals.

Instant Hotfixes

No need to wait for the next release.

zevenet_website_icons-support_n3_tick Developments

Development Proposals Prioritization

Improvements and new features are considered to be included in the roadmap.

zevenet_website_icons-support_n3_tick Contact Resources

Customer Portal

Web access for ticketing and timing response.

Advisories

Security and maintenance notifications.

Our Metrics

Less than 3 hours

Average Response Time with Intermediate Plan

havailability

Less than 12 hours

Average Resolution Time with Intermediate Plan

havailability

Less than 24 hours

Average Security Patches Response

havailability

More than 7 releases

and hotfixes per year

Further doubts?