ADC Support Plans
Different support programs designed for every need
This plan is only if you’re already a hero and only require software updates and product upgrades.
per year
Software Updates & Product Upgrades
No cases available
No assistance by ZEVENET Team
No email or remote assistance
No private chat
No Cybersecurity services
Recommended for those who require updates, upgrades and assistance from heroes only in office hours.
per year
Software Updates & Product Upgrades
Unlimited cases
8×5 assistance
by ZEVENET Team
8 working hours
max response time
Technical assistance through email
No phone and chat available
No Cybersecurity services
Recommended for those who require updates, upgrades, cybersecurity services and assistance from heroes in real time.
per year
Software Updates & Product Upgrades
Unlimited cases
24×7 assistance
by the ZEVENET Team
4 hours
max response time
Email and remote assistance available
Phone and chat available
Cybersecurity services available
Cluster service requires to be configured with the same support plan for all nodes
ADC Support Plans Specifications
Service Scope
Software Updates
Latest ZEVENET software releases available.
Product Upgrades
Downloads of full system upgrades available.
Platforms Supported
Virtual, hardware, bare metal, cloud or microservices platforms supported.
Dedicated Engineer
Direct contact with ZEVENET Engineers.
Assistance Cases
Reporting of issues to be analyzed by our Team.
Cybersecurity Services
Remote services available to be up to date with security lists, signatures and real-time threat detection for the IPDS module.
Maintenance
Instant Hotfixes
Hotfixes are provided without waiting for the next release.
Security Analyzer
Security tools to detect and fix weak configurations or security threats in your appliances.
Packages Repository
Quick and easy appliance update.
Hotfixes
Ensuring your appliances are free of bugs instantly to avoid zero-day attacks.
Features
Latest developments
Ensure you have the latest developments and new features.
Development proposals
Your proposals will be heard to be included in the development roadmap.
Resources
Support Portal
Web tool to have access to contact with our Support Team, cases reporting, software and document downloads, and more.
Security Advisories
Security threats and mitigation notifications.
News
Be up to date with our latest news every quarter.
Knowledge
Online and updated high quality knowledge base and technical articles.
Our Metrics
Less than 3 hours
Average Response Time with 8×5 Plan
Less than 12 hours
Average Resolution Time with 8×5 Plan
Less than 24 hours
Average Security Patches Response
More than 7 releases
and hotfixes per year
Finding The Solution That Best Fits Your Needs
Discover a new alternative for you and your team. Speak to one of our experts and find out how you help you reduce risks to ensure your business’s growth while facilitating a flexible IT architecture for your company.
