Zevenet new support plans 2019

Taking care of all your requests, we’ve simplified our Support Plans!

Support Plans Evolution

Old Support Contracts will continue be renewed during 2019, but after 2020 the following Support Plans migration will be applied.

New Subscription plan

If you don’t require assistance but need to ensure updates, the subscription is your plan.

New 8x5 plan

For Standard or Intermediate we recommend to switch to the 8×5 office coverage plan.

New 24x7 plan

For Advanced or Critical we recommend to switch to the 24×7 full time coverage plan.

Discover the new plans benefits

Updates & Upgrades

All the support plans includes software updates and product upgrades.

Per node support

The Support Plans are per node basis instead of a maximum number of them.

New Subscription Plan

Subscription plan by default the first year in order to ensure updates.

Renewal Rewards

Your confidence will be rewarded with further discounts for renewals.

Know the Support Plans in detail

ADC support plans subscription plan

This plan is only if you’re already a hero and only require software updates and product upgrades.

Software Updates & Product Upgrades

No cases available

No assistance by Zevenet Team

No email or remote assistance

No private chat

No Cybersecurity services

Add to cart

ADC support plans standard option

Recommended for those who require updates, upgrades and assistance from heroes only in office hours.

Software Updates & Product Upgrades

Unlimited cases

8×5 assistance
by Zevenet Team

8 working hours
max response time

Email and remote assistance available

No phone and chat available

No Cybersecurity services

Add to cart

ADC support plans standard option

Recommended for those who require updates, upgrades, cybersecurity services and assistance from heroes in real time.

Software Updates & Product Upgrades

Unlimited cases

24×7 assistance
by the Zevenet Team

4 hours
max response time

Email and remote assistance available

Phone and chat available

Cybersecurity services available

Add to cart

Further doubts?