End-of-Life Plan

What’s End-of-life?

End-of-life is a term used to nominate the expiry date of a product supplied to customers, in other words, it defines when a product will no longer be available and/or supported.

What about Zevenet’s “End-of-Life”?

Zevenet’s products reach the End-of-life 5 years after their release date and the product will be supported 6 years from its release date. Zevenet establishes a life cycle period for all its products in order to help companies strategically decide how this expiry date will impact their technological projects or infrastructures.

Why Zevenet products has an End-of-Life?

Our solutions reach the End-of-life for different reasons:

• New features and Technology innovation: As a result of Zevenet’s investment in  R&D, our products evolve adapting and improving their features to new technologies and the needs of our customers.
• Maturity: Because our technology is Linux based, we’re based on a Debian operating system updates calendar, this implies that our kernel will not be modified till the next Debian release. Please note if any customer applies updates to the kernel, the overlay of load balancing for high availability developed by Zevenet might not perform correctly.

Our End-of-life Policy

The following rules below help customers better understand the cycle and help them move on with new Zevenet products.

1. Zevenet offers support services for each Zevenet products which has a life cycle of 5 years.
2. Zevenet appliance models are Linux based and are released with a frozen Kernel, this kernel will not be modified throughout the life cycle.
3. Zevenet will provide improvements, bugfixes, patches and system updates, along the product’s life cycle.
4. Zevenet offers an additional year (Long support) for Enterprise Products, starting from the expiry date, for the appliances where End-of-life has been reached in order to help customers migrate to the new Zevenet products.
5. After that additional year given to expired appliances, the Zevenet Team will stop offering system updates and we can’t guarantee that all bugfixes are going to be solved.
6. Despite Zevenet appliances being perpetual, the related support has a deadline set on the table underneath, Zevenet no longer has an obligation to support an expired appliance once the End-of-life support has been reached. That said, the Zevenet support team recommends updating Zevenet Appliances once the End-of-Life has been reached and will notify via email to the contacts provided.

Zevenet End-of-life Plan table

The upgrade of the system will have an additional fee depending on the model of the product and the date when it was acquired. For more information contact our sales team.

We highly recommend upgrading your ADC solutions to the latest products to get the most performance and better user experience.

Contact our sales team!

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